Link To Download Script
Direct Zillow Connection Script (1).pdf
Appointment Script
Script 1: Hello this is _________. I’m a Zillow Premier Agent with My Home Group. I see you were inquiring about a property in (city). When are you available to go view it?
Script 2: Alright great. I will work on getting that scheduled. Were there any other properties that you wanted to view at the same time?
Script 3: There are a few other homes I think you may like, but before I suggest them I want to be sure they meet your criteria.
Location & Price
What part of town are you most interested in?
How did you happen to pick that area/neighborhood? What is the price point you’re searching for?
Any other things that you are looking for in a home?
Script 4: "Awesome, I’ll go ahead and get this showing scheduled. Once I get confirmation we can view it, I will go ahead and send you a text message that we can go see it at that date and time. I look forward to meeting you then!"
Once you get the showing confirmed with the listing agent then send them a video text message letting them know that you received confirmation you can go view it and that you look forward to seeing them then. Video text messages will increase your show up rate, so we highly recommend it versus just sending a regular text message.
NOTE: Bring Hard Copy of Zillow Touring Agreement to the showing and discuss the changes and have them sign before entering into the home.
Group Text Message Script to ZHL
Hello (Buyer Name)! Per our conversation about financing, I have included (Lender Name), who is an AMAZING Top Rated Loan Officer with Zillow Home Loans and one of my top partners. (Lender Name) has incredible programs and incentives that I know you would love by working with us. Please let me know if there's anything else I can do to better help you both connect.
Bonus Scripts
Offer for Buyer Consult
#1. Now I am hopeful one of these homes we are going to see will be the one you’ve been looking for but in the off-chance they’re not I would love to create the best strategy to find you and __spouse name__ the right home that meets your needs. Let’s do this, I don’t mind...let’s set aside an extra 15-20 mins after our showings today so that you can save hours of time and frustration going forward, ok?
#2. Now I am hopeful one of these homes we are going to see will be the one you’ve been looking for but in the off-chance they’re not, I would love to set aside 15-20 mins at the end of our showings today to create the best plan to find you and __spouse name__ the right home that meets your needs. I’m not sure if it‘s for you but most of my buyers are happy to invest the small amount of time now in order to save a significant amount of time and frustration in the future.
Confirm 5 Experience Today __Buyer first name__, I want you to know my goal as your agent is to make this an easy and enjoyable experience and also to be as valuable to you and to possible so I’m just curious, what would have to happen in order for you to feel like I delivered on that goal?
Outstanding! One last thing...you will receive a survey from Zillow to confirm I have provided you with a 5 STAR experience so is there anything more you need from to ensure I receive a 5 STAR review?
No: Wonderful! I really appreciate you making the time to complete that for me. Yes: I am so glad I asked. (Confirm you will do what they have requested)